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✦ LEGAL

Terms of Service

Effective July 26, 2026

These Terms of Service ("Terms") govern your access to and use of the KwikKartBot AI shopping assistant application and related dashboard and services (together, "the Service"), provided by KwikKart Technologies ("KwikKart," "we," "us"). By installing the Service on your Shopify store or using the dashboard, you agree to these Terms. If you do not agree, do not install or use the Service.

Our handling of personal data is described separately in our Privacy Policy, which forms part of these Terms.

1. Eligibility and accounts

The Service is provided to businesses operating a Shopify store. You must have authority to install applications on that store and to enter into these Terms on behalf of your business. You are responsible for the activity of everyone you give access to your dashboard, and for keeping credentials secure.

2. The Service

The Service provides an AI assistant that answers shopper questions on your storefront using data synced from your Shopify store and content you supply, along with a dashboard for configuration and reporting. Features vary by subscription tier as described on our pricing page.

We may add, change, or remove features over time. Where a change materially reduces functionality on your active plan, we will give reasonable notice.

3. AI-generated responses

The assistant generates responses using automated systems, grounded in your catalogue and the content you provide. Automated systems can produce incorrect, incomplete, or unexpected output. You are responsible for the content you supply, for configuring the assistant's guardrails, and for reviewing how it represents your business.

Responses are not professional advice of any kind. You should not configure the Service to make medical, legal, financial, or safety claims, and you remain responsible for statements the assistant makes to your customers about your products, pricing, shipping, and policies.

4. Subscriptions, trials, and billing

  • Plans start at $25 per month. Annual billing is available at approximately 20% below the monthly rate.
  • New subscriptions begin with a 7-day free trial. There is no free tier after the trial period ends.
  • Billing is handled through Shopify under Shopify's billing terms, and charges appear on your Shopify invoice.
  • Subscriptions renew automatically for the same period until cancelled.
  • Prices are in USD and exclude taxes, which may be added where applicable.
  • Usage allowances — storefront visitors and AI conversations — reset each billing period and do not carry over.

We may change prices with reasonable advance notice. Price changes take effect at your next renewal, never mid-period.

5. Plan limits

Each tier includes a monthly visitor and conversation allowance. If you consistently exceed the allowance for your plan, we may ask you to move to a tier that fits your volume, and may limit assistant responses until you do. We will contact you before limiting an active service.

6. Cancellation and refunds

You may cancel at any time from your dashboard or by uninstalling the app. Cancellation stops future renewals and takes effect at the end of your current billing period; the assistant continues working until then. Uninstalling removes the widget from your storefront.

Except where required by law, fees already paid are non-refundable, including for partial periods and unused allowances. If you believe you were billed in error, contact us and we will investigate in good faith.

7. Acceptable use

You agree not to:

  • Use the Service unlawfully, or to sell goods or services you may not lawfully sell.
  • Configure the assistant to mislead shoppers, impersonate another business, or make claims you cannot substantiate.
  • Attempt to extract underlying models or prompts, or to use the Service to build a competing product.
  • Probe, scan, overload, or interfere with the Service or its infrastructure, or circumvent usage limits.
  • Upload content you lack the rights to, or content that is unlawful, infringing, or malicious.
  • Use the Service to process sensitive categories of personal data beyond what is needed to answer a shopper's own order questions.

We may suspend access for a material breach of this section, and will tell you why where we are permitted to.

8. Your data and content

You retain ownership of your store data, the content you supply, and your shopper conversations. You grant us the limited licence needed to host and process that material in order to operate the Service for you.

We do not sell your data, and we do not use your store data or shopper conversations to train our own models. Retention and deletion are described in the Privacy Policy.

9. Our intellectual property

The Service, including its software, dashboard, documentation, and branding, remains the property of KwikKart and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service while your subscription is active. No other rights are granted.

10. Third-party services

The Service operates on the Shopify platform and relies on third-party infrastructure and AI providers described in our Privacy Policy. Your use of Shopify is governed by your agreement with Shopify. We are not responsible for third-party platforms, and interruptions in those services may affect the Service.

11. Availability

We aim to keep the Service available and reliable, but do not guarantee uninterrupted operation except where an SLA is expressly included in your plan. We may perform maintenance, and will try to schedule significant work to minimise disruption.

12. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the assistant's responses will be accurate, complete, or suitable for a given purpose, or that the Service will increase your sales.

13. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data. Our total aggregate liability arising out of or relating to the Service is limited to the fees you paid us in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

14. Indemnity

You agree to indemnify and hold us harmless from third-party claims arising out of your content, your configuration of the assistant, your products, or your use of the Service in breach of these Terms.

15. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access for material breach of these Terms, non-payment, or where required by law or by Shopify. On termination, your right to use the Service ends and data is handled as set out in the Privacy Policy.

16. Changes to these Terms

We may update these Terms to reflect changes to the Service or for legal or regulatory reasons. We will post the updated Terms here with a revised effective date, and where changes are material we will provide additional notice. Continuing to use the Service after changes take effect constitutes acceptance.

17. Governing law

These Terms are governed by the laws of India, and the courts of India have exclusive jurisdiction over any dispute, without prejudice to mandatory consumer protections available to you in your place of residence.

18. Contact

Questions about these Terms can be sent to mrdeepak111099@gmail.com, or for general support to support@kwikkartbot.in.